Account and Data Deletion

1. Delete within Tenga

An organization owner can open Settings → Delete organization, review the warning, enter their current password and confirm permanent deletion. Because this removes the organization’s workspace, branches, users and business records, only the owner can perform it.

Owners and authorized administrators can remove staff accounts from the Staff area. A staff member who cannot access the app can ask their organization owner or use the email request above.

2. Verification and timing

To protect business records from fraudulent deletion, we verify that the requester controls the account and has authority over the organization. We may reply with a confirmation request or ask for limited identifying details. We will never ask for your password.

We normally complete a verified request within 30 days. We will tell you if additional time is reasonably required because of request complexity, legal obligations or an active security investigation.

3. What deletion covers

For an approved organization-deletion request, Tenga deletes or de-identifies the organization account and associated branches, staff profiles, roles, products, inventory, suppliers, customers, sales, refunds, expenses, receipts, audit records, device registrations, notification tokens and uploaded files under our control.

For a staff-account request, we remove or de-identify the staff profile and authentication account. Transaction and audit records may preserve a non-identifying actor reference where the organization needs an accountable business history.

4. Information that may be retained

Limited records may be retained where required for tax, accounting, fraud prevention, security, legal claims or regulatory compliance. Information in encrypted backups may remain until the relevant backup is automatically rotated, and is not returned to active use unless recovery is required.

When retention is necessary, access is restricted and the information is deleted or de-identified after the applicable requirement ends.

5. Before deleting

Deletion is permanent. Export any reports or records your organization must retain before confirming. Deleting Tenga does not automatically cancel obligations already incurred with an external payment provider; contact support if you need help confirming subscription cancellation.

6. Other privacy requests

For access, correction, export or another privacy request, email hello@tenga.co.zm. Details about our broader practices are in the Tenga Privacy Policy.